Shipping Policy

Our Commitment to Seamless Shipping

At Furry Family Supplies, we are committed to providing our customers with a hassle-free and efficient shipping experience. We understand the importance of timely delivery and clear communication, and we want to ensure you are fully informed about our shipping procedures. Please take a moment to review our shipping policy below for all relevant details.

Processing Time

Once your order has been placed and your payment successfully processed, our team will begin preparing your order for shipment. We strive to process and prepare all orders within 24-48 hours, working diligently to ensure your items are ready for dispatch as quickly as possible. We understand the anticipation that comes with waiting for your pet essentials, and we aim to fulfil your order as efficiently as possible.

Shipping Methods

To ensure the secure and timely delivery of your purchases, we partner with trusted and reliable shipping carriers. The method of shipping selected for your order will depend on several factors, including the destination address, the size and weight of the package, and the level of service selected. We offer standard shipping for all orders.

Shipping Costs

We are committed to offering fair and transparent shipping fees. For orders with a cart value below $50, a flat shipping fee of $4.99 will apply. However, we offer free shipping on all orders that exceed a cart value of $50, making it easier and more cost-effective to get the pet essentials your furry family members need.

Estimated Delivery Time

Our standard shipping typically takes between 8-12 business days from the date your order is processed and ready for dispatch. Please note that this is an estimated delivery window, and actual delivery times may vary depending on various factors, including customs clearance, weather conditions, and any unforeseen shipping delays beyond our control. We appreciate your understanding in these rare instances when external factors might impact delivery times.

Order Tracking

Once your order has been shipped, you will receive an email notification containing your unique tracking number. This tracking number can be used to monitor the progress and location of your shipment through the carrier’s online tracking system. Please be aware that it may take up to 48 hours for tracking information to be updated in the carrier’s system after your order is dispatched.

Address Accuracy

In order to ensure smooth and successful delivery, we strongly recommend that you verify and provide an accurate and complete shipping address during checkout. This includes double-checking for any spelling errors, missing details, or incomplete information. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided at the time of order placement.

Non-Delivery or Lost Packages

Although rare, if your package is not delivered within the estimated timeframe or is lost during transit, please do not hesitate to contact our customer support team. In the event of a delivery issue, we will immediately initiate an investigation with the carrier to locate the package. Should the package be deemed lost or undeliverable, we will work with you to arrange a replacement or issue a refund, depending on the circumstances.

Customer Support

Our dedicated customer support team is always available to assist you with any questions or concerns you may have regarding our shipping policy or your order status. We deeply value your business and are committed to ensuring your satisfaction. Should you require further assistance, please feel free to reach out to us at any time.

At Furry Family Supplies, we strive to deliver not only the highest quality products but also exceptional service, making your shopping experience as smooth and seamless as possible. We appreciate your patience and understanding as we work tirelessly to process and ship your orders promptly while maintaining the highest level of service. Thank you for choosing us for your pet essentials needs.